Claims

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Making an insurance claim can feel stressful, but at Tony Insurance, we’re here to guide you every step of the way. Whether it’s a life insurance claim, TPD claim, trauma claim, or income protection claim, our role is to simplify the process and support you throughout.

Our step-by-step claims process is designed to help you understand what happens, what’s needed, and how we can assist in making sure your claim is handled smoothly.

Step 1: Notify Us of Your Claim

The first step is to let us know about your situation. You can contact us by phone, email, or online. The sooner you notify us, the faster we can begin guiding you through the process.

Step 2: We Review Your Policy and Entitlements

Once we’re notified, we’ll review your insurance policy to confirm the type of cover you hold and the relevant claim requirements. This ensures that we understand what your policy may allow for before lodging the claim with the insurer.

Step 3: Gather Documentation and Information

Your insurer will need certain documents to assess your claim. These may include claim forms, medical reports, financial details, or proof of events. We’ll explain exactly what’s required and assist you in gathering everything needed to avoid delays.

Step 4: Lodge Your Claim with the Insurer

Once all documents are ready, we submit the claim to the insurer on your behalf. We communicate directly with the insurer to make sure the process is as efficient and stress-free as possible.

Step 5: Ongoing Support Until Outcome

After your claim has been submitted, we’ll continue to track its progress and keep you updated. Our team follows up with the insurer and works to ensure you receive a fair and timely outcome. We’re here to answer questions and support you until your claim is finalised.